Troubleshooting when Customer screen is not working

Troubleshooting when Customer screen is not working

Cause : Items list when ringed in POS screen were not displayed  in the customer screen .

Resolution :
  1.  Right click on POS screen >> Click on display settings >> Check whether the multiple display is detected and showing 2 monitors  and check if  "extended   displays " is selected . Below images for reference .
                                 
2.Login to POS and Navigate to Settings >> Make sure to check "Auto launch Customer screen " and "Show Price on Customer screen".
             
3.Either close all the tabs of customer screen and POS screen or click F5 and refresh both customer and POS screens.
4.Re-login to POS.
5.If the issue still persist Update the POS app for current version and relaunch app and customer screen with the above settings.

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