General problems of receipt printers .

General problems of receipt printers .

Description : 

The general check list for receipt printers .

Step 1 - To test we can print a test page

  1. From the Windows search menu, search for Printers & scanners.
  2. Right-click on your receipt printer and select Manage.
  3. Click Print a test page.

Did the receipt printer successfully print a test page?

  • Yes - then proceed to Step 3;
  • No - continue onto Step 2.

Step 2 - Check your printer settings.

  • Out of paper - Open up your printer and check if there is paper. 
  • Power - Is the power status light illuminated? Does paper feed when you press the feed button? 
  • Printer not available - Check the cables connecting your printer to your POS. 
  • Restart - Often shutting down & restarting Windows can resolve the connection issue.
  • Faulty drivers - Many printer issues are due to faulty or outdated drivers. Instructions on how to find the correct drivers for your printer are usually delivered with the printer, otherwise, they can usually be found online if you search for your printer make and model.

Step 3 - Check Windows print settings

  1. From the Windows search menu, search for Printers & scanners;
  2. Under the list of printers, make sure the checkbox Allow Windows to manage my default printer is not ticked.
  3. Click on your receipt printer in the list of printers and click Manage.
  4. Click Set as default.

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