Troubleshooting Guide BottlePos Application or PinPad

Troubleshooting Guide BottlePos Application or PinPad

  1. Pax pin pad not responding when "card" button clicked on POS. 
1. Close the pos software and open back. If this doesn't work follow 2nd step.



2. Restart Pax Pin Pad: Remove power cord and plug it back.


  1. If there is any issues with the POS system restart the PC/POS
1) Do a restart on the computer. "Start"--> "power" --> "Restart". If in any case the touch screen is not responding or the screen turned blank follow 2nd step.


2) Press and hold the power button on the PC/POS till it turns off. (approximately for 5-10 seconds)  

    • Related Articles

    • Articles for Troubleshooting card related issues (PAX)

      Description : General problems faced by the card machine . Unable to connect card terminal ?? 1 . Identify whether the card machine type is '"PAX"  or   "Tripos" ( in admin > general settings )  If  its "'PAX" machine card type  , follow trouble ...
    • Bottlepos Hardware Setup

      1)      Connect the RJ11 (Phone Jack Cable) One end in Cash drawer and Another end Behind the Printer Next to the Power port 2)      Connect the Printer USB-C port to USB Port under the Tower 3)      Connect the Barcode Scanner to USB port under the ...
    • Router Change PAX machine configuration Procedure

      When customer is calling after router has changed or somehow their IP addresses in the network has changed. This Steps will help reconfigure the PAX machine with the correct IP address. Step:1  Ask if both the Pin Pad and Computer are on the same ...
    • BottlePos Change Log

      BottlePos Change Log  Version 3.1 (March 2022) ----------------------------------------------------------------------------------------------- Features POS Added a "Restart Pax Machine" button on the settings section on POS. Added Button for "Close ...
    • Artcile to SET UP 'PAX' Configuration in Bottle POS app.

      Description : This article is how to configure settings of Customers using 'PAX' card machine in BOTTLE POS. Step 1 :  Install the Certificate : Use the below Link to download Bottle POS Certificate. Link ...