When customer is calling after router has changed or somehow their IP addresses in the network has changed. This Steps will help reconfigure the PAX machine with the correct IP address.
Step:1
Ask if both the Pin Pad and Computer are on the same network
Pin Pad
change LAN TYPE to DHCP from Static
step:1
press function key Password: 1010
step:2
Press 6 communication
step:3
again put the password :1010
step:4
Press 8 Lan Parameters
step:5
press 1 and change to DHCP
step: 6
press "X" and go back to
Lan Parameters
Step:7
press 2 and get IP Address
Use IP ADDRESS from Pin Pad
Step:2
Computer system
Open terminal and "ping 010.107.020.153"
Its pinging so Pin Pad and computer are on the same network. If it doesn't ping then they're not on the same router.
Step:3
Use "ipconfig" to get
New "IP Address, subnet mask and gateway"
Use that New IP in PAX to set a new Parameter variables and push the file